Returns & Exchange Policy

We hope you will be happy with your Monice London purchase, however if it’s not quite right we offer a complimentary exchange to ensure you have the perfect dress.
Alternatively, if you would like a refund, a tracked service should be used at your own cost.
Please submit refund/exchange request to


* Your request for a refund or exchange must be submitted within 14 days of receiving your order.
* Returns must be sent via a tracked service & proof of postage must be obtained until your return or exchange has been processed.
* Refunds are processed within 15 business days of receipt and you will receive confirmation of your refund via email.
* Items returned must be unused, unworn, fitted with the original tags and packaging and with no markings, perfume smells or any type of damage.
* Any items that are received back which are not in a resalable condition will be returned back to you and a refund will not be processed.